Right to Access Records
Proteksyon sa Konsyumer sa Pananalapi
Guide: Right to Access Records
| 항목 | 내용 |
|---|---|
| Rights Information | The right to access records allows a financial consumer, under Article 28(3) of the Financial Consumer Protection Act, to request access (including provision of copies or listening) to records for purposes such as dispute resolution or litigation. ※ Hanpass Co., Ltd. is a financial product sales agency/broker that records, retains, and manages documents related to its financial product sales activities pursuant to Article 28(1) of the same Act. |
| Scope of the Right to Access Records | Services subject to the right to access:
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| Costs Associated with Exercising the Right | Pursuant to Article 28(6) of the Financial Consumer Protection Act, Hanpass Co., Ltd. may charge a separate fee and postage if the consumer requests that copies be sent by mail. |
How to Exercise the Right to Access Records
- If you wish to access records managed by Hanpass Co., Ltd. in relation to services it provides as a financial product sales agency or broker, you may submit the following documents along with evidence verifying the purpose and content of your request, via email (loan@hanpass.com ) or Hanpass 1:1 Inquiry
항목 내용 1 Request for Access to Records 2 Consent to Collect and Use of Personal (Credit) Information (Right to Access Records) 3 Copy of ID card※mask the last digits of the ID number Submit directly 4 Certificate of Seal Impression or Certificate of Signature Verification ※ Issued within 3 months Submit directly 5 Documentation verifying the filing of a dispute mediation or lawsuit※e.g., receipt, case confirmation certificate, etc. Submit directly 6 Power of Attorney (if submitted by a representative) - If the materials you seek relate not to Hanpass Co., Ltd. but to the financial institution that is a party to your contract, please contact the relevant financial institution directly.※ You can check the contact information through the Financial Consumer Information Portal.
Processing of Record Access Requests
- Hanpass Co., Ltd. will, within six (6) business days from the date of receiving the request, allow the applicant to access the requested records.
However, if grounds exist for restriction or rejection, the company will notify the financial consumer and may limit or deny access.※ Grounds for Restriction or Rejection (Article 28(5) of the Financial Consumer Protection Act):
- When laws or regulations restrict or prohibit access or listening
- When access or listening may endanger another person’s life or body, or unfairly infringe on another person’s property or interests
- When access or listening would significantly infringe upon Hanpass’s trade secrets or be otherwise inappropriate
- When disclosure of personal information would unduly infringe on privacy or freedom
- When the materials requested are clearly unrelated to the consumer’s rights or remedies