[Manual] Deposit not made to virtual account

Frequently asked questions and answers in one place

If none of the items below apply or if the failure continues, please contact the customer center. 1. If the virtual account's validity period has expired (2 hours after issuance), please apply for a new remittance. 2. The bank you registered the account with may be undergoing maintenance. Please try again later. 3. Please check if the virtual account number and amount issued when applying for remittance are correct. 4. Please check if the account selected when applying for remittance and the account you wish to transfer to are the same. 5. Deposits through bank branches are not supported. You can use mobile banking or ATMs.