What is Customer Verification?

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The "Customer Verification System" is a system that verifies customers' identity and financial information in order to establish a sound financial transaction order. The identity verification process that is carried out after signing up for the Hanpass app is part of the "Customer Verification System." In accordance with the "Act on Reporting and Use of Specific Financial Transaction Information," customer information must be re-verified every 1 to 3 years based on risk assessment criteria, and this is a common practice among all domestic financial institutions. Hanpass re-verifies customers every 3 years in order to provide customers with safer and more transparent financial services. 1. What information is required for re-verification? • Information for customer verification includes name, ID information, ID photo, address, contact information, overseas remittance purpose, etc. 2. Who will perform customer verification and when? • Customers who have completed identity verification more than 3 years ago will be subject to re-verification. Customers who are subject to re-verification will undergo the identity verification process once again at the relevant interval when requesting remittance. 3. Customer Verification What happens if I don't re-enroll? • If you don't re-enroll after verifying your customer, your use of overseas remittance services will be restricted."